Many articles about the future of UX tend to get caught up in design trends. But the reality is, the future of UX isn’t something that distant or transient. You and I are shaping it each day through how we influence our organisations and how we deliver our work. Nielsen Norman Group estimate that...
Many believe user research is a luxury, something to trim from the project to speed things up and ship faster. True, you may be able to ship faster without research, and you may save money in the short-term doing so. But at a higher risk of failure, and a higher chance of costly redesigns. The role...
I converted a research planning workshop from an in-person meeting to a remote workshop last week. Once I’d used it for a project I was working on, I felt it worked well so I thought others might find it useful too.If you’d like to give it a try, you can follow this link to create your...
Yep, I know everyone is talking about it, and it’s a bit cheap to use Coronavirus in an article. But, I do think that right now is a big opportunity for remote research. Everyone is worried about the pandemic and what it will do to jobs and the economy. Millions of people are self...
The chaos of 64 players engaging in an all-out war with tanks, choppers, and boats in the Battlefield series is a breathtaking experience. And the kind of pure escapism that I can’t get anywhere else. Ever since I was a little kid with my Commadore 64, I have loved gaming. There’s...
I once worked on a project where we uncovered a lot of unexpected distrust from users in a digital service. My role was to utilise user research to uncover the reasons behind the distrust. Not an easy task. You can’t ask people why they don’t trust something. Well, you can, but you...
In every boardroom across the world feverish discussions about artificial intelligence, virtual/augmented reality, blockchain, Internet of Things, wearable technology, or some other form of “disruptive tech” are taking place right now. Organisations are clamouring to find new and innovative ways to...
Photo by Martin Adams on Unsplash There are far too many people with UX in their job titles who have never seen live user research before, let alone having taken the time to actually speak to users. But without an understanding of what users actually want and need, how can you deliver it? If...