Fractional Operations Director for Agencies

Photo of Damian

Hi, I’m Damian. I’ve been a senior leader in agencies for most of my 25-year career. My journey started at a 200-person London agency during the dot-com boom. Since then, I’ve founded two agencies, worked with numerous boutique and mid-size agencies, and led global operations within an 18,000-person agency.

As a fractional operations leader, I thrive on helping agencies tackle their biggest challenges around people, processes, and strategy. My mission is simple: help founders feel less trapped in their business and build something they love running again.

Drawing on my applied psychology background and extensive experience in customer research and UX, I bring a unique perspective to agency operations – one that combines strategic thinking with deep human understanding. This allows me to help agencies not just run better, but truly innovate and deliver more value to their clients.

I work with founder-led agencies

As a fractional operations leader, I work directly with founders and agency leaders who need support with ops but don’t want to commit to a full-time resource. The agencies I work with typically need support to :

  • Re-think their role to focus on what they enjoy the most
  • Build stronger, more independent teams who enjoy coming to work
  • Create repeatable processes that deliver quality and efficiency
  • Define a vision for the agency that everyone is excited about

Three Ways We Can Work Together

My approach is flexible and affordable. I know how difficult it can be to run an agency. I’m here to help solve problems, not add to your overhead without making a difference. So, I have three simple ways of working:

1. Project-Based Support

When you have a specific challenge that needs focused attention, for example:

  • Setting up hiring processes
  • Hiring support for a specific role
  • Overseeing challenging client projects
  • Talent gap audit
  • Value proposition definition

2. Fractional Leadership

Regular, ongoing support without the full-time commitment, for example:

  • Monthly strategy sessions
  • Leadership team development
  • Performance and PDPs with the team
  • Repositioning strategy
  • Process automation

3. Long-term Partner

Part of the leadership team for the foreseeable future, for example:

  • Leading IT, cybersecurity and innovation
  • Standardisation of tools and processes
  • Develop and oversee the agency playbook
  • Future team and organisational structure planning
  • M&A strategy

Why Me?

  • I’ve founded and scaled a successful agency to 15 staff
  • I’ve led global operations for an 18,000-person organisation
  • I’ve implemented repeatable and scaleable frameworks across multiple agencies
  • I’ve guided numerous founders through business transformation

Next Steps

This website isn’t going to convince you on its own. So, the best thing to do would be to get on a call to see if there’s a good fit. If you decide I’m not the right guy for you, I have some great contacts I could introduce you to instead.

Book a Meeting